In March of 2012, I decided I needed to see how much walking I did, so I bought a Fitbit Ultra. It was pretty cool. It counted steps, miles, floors, and would monitor sleep. But after driving an hour and a half, and having the tracker count a hill I was driving on as a flight of stairs, and every bump in the road was a step, I decided it wasn’t for me. In addition, I had to pull out my computer to charge and upload my information. So, I returned to the place I purchased it from – Best Buy.
After having unloaded the thing, I thought I was done with it. I didn’t disable the tracker from my account, because I didn’t know I had to do that. Once I discovered it, it was too late, because I didn’t have the tracker and base anymore, and I remember reading I needed that for the account. Then, I started gettin email notifications that I was earning badges. Without evening owning the Fitbit anymore, I got the Trail Shoe badge. I had never gone 30,000 steps when I owned the Fitbit.
But the mysterious information didn’t stop there. I also got the Canyon badge
I definitely didn’t climb 400 floors with my no longer my property Fitbit. And then, I got two lifetime achievements on top of that.
Okay, this person was superhuman or something. After barely having my Fitbit, either walked New Zealand and climbed the Sears Tower or they took a road trip then hopped a plane. Clearly, it wasn’t a big deal, because I returned my Fitbit. I was still thoroughly annoyed that Best Buy sold my Fitbit to someone else, and that the new purchaser didn’t set it up properly, though.
Then, in November 2013, I got my Fitbit Flex. I was super excited about it. So excited, that I didn’t really remember that I had information that wasn’t mine in the account. Then I realized, “Hey, this thing has badges” and went to look at mine, which were pretty much all filled up by the bionic person.
I contacted Fitbit, and they told me there was nothing I could do about this. I couldn’t delete information from my account. I explained to them that I did not take the steps, but that my Fitbit was sold to someone else after I returned it, and I wanted to have it be just MY information. I didn’t care if they got rid of the two weeks I had the Ultra.
They offered to make a new account for me. It would be starting the day I contacted them. I could do that myself. I asked them if one of their programmers/developers could fix my account. They said no. I decided to wait a little bit.
I contacted them a second time, and was told again that their was no way to delete information from my account. I was also told I could make those days travel days in the activity tracker. I did that.
The badges did not disappear.
So, this month I finally made my account mine again by making a new account. I just got the Marathon badge – Woot! Woot!
I lost the steps I have earned from November 2013 – December 2014, but I can live with a fresh start. And all my Fitbit buddies came to my new account, so I am happy about that. I actually feel a little more motivated now, then from having my old account be at a discrepancy due to the bionic person and their 80,000 extra steps in my account.
So, if I was going to change one thing about Fitbit, it would be to either allow customers to delete a day of activity, or have their developers/programmers/computer people work with a customer who has incorrect information in their account.
Otherwise, I love it.